Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to all eligible orders placed through hormelis.com and fulfilled by HORMELIS, LLC. We provide worldwide shipping, including delivery to the United States, Europe, and other supported international destinations.

Shipping availability may depend on carrier coverage, local delivery conditions, destination accessibility, customs requirements, and applicable regional restrictions. Certain remote, rural, island, military, or difficult-to-service addresses may require additional delivery time or may be handled by a local delivery partner.

Customers are responsible for providing a complete and accurate shipping address when placing an order. If you have questions about delivery to a particular destination, please contact us at [email protected].

2. Order Processing Time

Orders are normally processed within 1–4 business days after payment has been successfully confirmed. Processing includes order verification, preparation, packaging, and transfer of the shipment to the applicable logistics carrier.

Business days generally exclude weekends and public holidays. Orders placed outside normal business days may begin processing on the next available business day.

The 1–4 business day processing period is separate from the estimated shipping time. Estimated transit time begins after the parcel has been handed over to the carrier.

3. Logistics Carriers and Delivery Partners

We work with third-party logistics providers, postal networks, international transportation services, regional couriers, and local last-mile delivery partners to deliver orders worldwide.

The specific carrier used for an order may vary depending on the destination, parcel size, shipping route, service availability, and local delivery coverage. International shipments may be handled by more than one logistics provider during transit.

For example, a parcel may be transported internationally by one logistics provider and later transferred to a regional postal service or local courier for final delivery. Carrier information will normally become available through the shipment tracking details after dispatch.

4. Estimated Shipping Times

Estimated shipping times after the order has completed processing are as follows:

United States: approximately 7–14 business days.

Europe: approximately 8–16 business days.

Other Worldwide Destinations: approximately 10–20 business days.

These shipping periods are estimates and are not guaranteed delivery dates. Actual delivery time may vary because of customs inspections, local delivery conditions, weather, transportation disruptions, carrier congestion, public holidays, remote locations, or other circumstances outside the direct control of HORMELIS, LLC.

Customers should add the applicable 1–4 business day processing period when estimating the total time between placing an order and receiving it.

5. Shipping Fees and Free Shipping

Shipping charges are based on the destination of the order. Our current standard shipping rates and free shipping conditions are:

United States: standard shipping is €5.99 per order. Orders of €120.00 or more qualify for free standard shipping.

Europe: standard shipping is €9.99 per order. Orders of €149.00 or more qualify for free standard shipping.

Other Worldwide Destinations: standard shipping is €14.99 per order. Free shipping is not currently offered for other worldwide destinations unless otherwise specifically stated during checkout.

The applicable shipping charge is displayed during checkout before the order is submitted. Free shipping, where available under the conditions above, applies to eligible standard shipping only and does not include customs duties, import taxes, brokerage fees, or other destination-specific charges.

6. Shipment Tracking and Tracking Updates

After an order has been dispatched and a tracking number has been created, customers can monitor the shipment through our order tracking page.

Customers can track their order at /track-order/.

After tracking information is issued, the first carrier scan or tracking update may take approximately 48–72 hours to appear. A parcel may already be moving through the carrier network during this period even if the tracking page has not yet displayed a new update.

Tracking information may also temporarily stop updating while a parcel is moving between sorting facilities, crossing international borders, undergoing customs clearance, or being transferred from an international carrier to a local delivery partner.

7. Delivery Address, Delivery Attempts and Signature

Customers must provide a complete and accurate shipping address, including the recipient name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and any other information required for successful delivery.

If you discover an error in the shipping address, please contact us at [email protected] as soon as possible. We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed after the order has entered processing or has been transferred to the carrier.

Depending on the destination, parcel value, local carrier procedures, or delivery service used, a signature may be required when the parcel is delivered.

If no one is available to accept a shipment requiring a signature, the carrier may make another delivery attempt, leave collection instructions, hold the parcel at a nearby facility, or return the shipment according to its own procedures.

A parcel is generally considered delivered when the carrier records a successful delivery scan at the shipping address provided with the order.

8. Damaged Parcels and Delivery Problems

If a parcel arrives damaged, opened, crushed, torn, wet, or otherwise visibly affected during transportation, please contact us at [email protected] within 48 hours of delivery.

When reporting shipping damage, please provide your order number together with clear photographs of the outer shipping package, shipping label, internal packaging, and the affected product where applicable. This information helps us review the issue and communicate with the relevant logistics provider.

Customers should retain the original parcel and packaging materials until the shipping issue has been reviewed.

If tracking shows that a parcel has been delivered but you cannot locate it, please first check the delivery location, mailbox, reception area, building management, household members, nearby safe places, and any delivery notice left by the carrier.

If the parcel still cannot be located, contact us at [email protected] with your order number so we can review the available tracking information and assist with a carrier inquiry where appropriate.

9. Customs Duties, Import Taxes and International Charges

Orders delivered within the United States will not be charged import customs duties to the customer in connection with international importation.

For shipments delivered outside the United States, customs duties, import taxes, value-added taxes, brokerage charges, customs clearance fees, handling charges, or similar government-imposed fees may apply depending on the destination country's laws and regulations.

Any such charges imposed on orders delivered outside the United States are the responsibility of the customer unless they are expressly included in the amount shown during checkout.

These charges are determined by the relevant customs or government authority and are separate from the standard shipping fees charged by HORMELIS, LLC.

Customers are also responsible for providing any information reasonably required by local customs authorities or logistics providers to complete customs clearance. Customs processing may increase the estimated delivery time of an international shipment.

10. Delays, Returned Shipments and Shipping Assistance

Delivery delays may occur because of customs inspections, severe weather, transportation interruptions, carrier congestion, public holidays, regional restrictions, unsuccessful delivery attempts, incorrect addresses, remote destinations, or other circumstances outside the direct control of HORMELIS, LLC.

If a parcel is returned because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, failure to collect the parcel, refusal of delivery, or failure to complete required customs procedures, we will review the circumstances after the returned parcel has been received.

Any applicable refund, reshipment, or other resolution will depend on the circumstances of the order and the condition of the returned parcel. Return and refund eligibility is handled according to our Return & Refund Policy.

Shipping charges already incurred may not always be refundable when a shipment is returned because of circumstances attributable to the recipient, subject to applicable law and the specific circumstances of the order.

For questions regarding shipping, delivery, tracking, damaged parcels, returned shipments, or an existing order, please contact HORMELIS, LLC at [email protected]. Please include your order number and relevant shipment information so that we can review the matter efficiently.