Payment Policy

1. Transaction Currency

All purchases made through hormelis.com are processed in Euros (EUR). Product prices, shipping charges, applicable taxes, refunds, and other transaction amounts shown during checkout are calculated and processed in EUR.

If your payment account or card is denominated in another currency, your bank, card issuer, or payment provider may convert the transaction into your local currency using its own exchange rate. Any currency conversion fees, foreign transaction fees, or other charges applied by your payment provider are determined by that provider and are outside the control of HORMELIS, LLC.

2. Accepted Payment Methods

We currently accept Visa, Mastercard, American Express, Discover, JCB, PayPal, Google Pay, and Apple Pay. The payment methods displayed at checkout may vary depending on your device, browser, location, card issuer, digital wallet availability, and payment provider.

Orders are processed only after the selected payment method has been successfully authorized. Customers are responsible for providing accurate and valid billing and payment information when placing an order.

3. Payment Processing

Payments made through hormelis.com are securely processed by third-party payment service providers, including Stripe and PayPal. Depending on the payment method selected at checkout, the transaction may be processed directly through one of these providers or through a supported card or digital wallet network connected to their payment systems.

HORMELIS, LLC does not directly collect or store customers' full card numbers, CVV or CVC security codes, bank account credentials, or digital wallet payment credentials on our servers. Sensitive payment credentials are transmitted directly to the applicable payment provider for authorization and processing.

4. Payment Security and Data Protection

We use appropriate technical and organizational safeguards to help protect payment transactions and customer information. Connections to hormelis.com are protected using HTTPS and SSL/TLS encryption, which helps secure information transmitted between the customer's browser, our website, and supported payment services.

Payment information is handled through payment providers that use security measures such as PCI-DSS compliant payment infrastructure, tokenization, encrypted transaction processing, fraud detection systems, and 3-D Secure authentication when supported. These technologies are designed to reduce unauthorized access to sensitive payment credentials and improve transaction security.

5. Failed Payments, Authorization and Payment Disputes

A payment may be declined or delayed because of insufficient funds, incorrect card or billing information, card issuer restrictions, fraud prevention checks, authentication requirements, technical issues, or other restrictions imposed by the customer's bank or payment provider.

If a payment fails, customers should verify their payment details or contact their bank, card issuer, PayPal, or other applicable payment provider. Customers may also contact us at [email protected] if assistance related to an order is required.

If you believe that a payment has been processed incorrectly or you have a question about a charge, please contact us before initiating a payment dispute or chargeback whenever possible. We will review the available order and transaction information and work with the relevant payment provider where appropriate.

6. Refunds and Return-Related Payments

Approved refunds are issued to the original payment method used for the order. Once a refund has been approved, we will normally process it within 7 business days. After the refund has been submitted, additional processing time may be required by your bank, card issuer, PayPal, or other payment provider before the funds appear in your account.

Refunds are processed in Euros (EUR). If the original transaction involved currency conversion, the final amount received in your local currency may differ from the original converted amount because of exchange-rate changes or fees applied by your payment provider.

For information about return eligibility, return procedures, refund conditions, and related requirements, please review our Return & Refund Policy.