Terms of Service

1. Overview

These Terms of Service govern your access to and use of hormelis.com, including browsing the website, reviewing product information, creating or using a customer account, placing an order, making a payment, requesting customer service, tracking a shipment, submitting a return or refund request, and otherwise interacting with the services provided by HORMELIS, LLC. By accessing the website, submitting an order, or using any service made available through the website, you agree to these Terms of Service together with the policies incorporated into these terms by reference.

These Terms of Service should be read together with our Shipping Policy, Refund and Returns Policy, Payment Policy, and Privacy Policy. Those policies provide additional details regarding specific aspects of the customer relationship. If you do not agree with these Terms of Service or the applicable policies, you should not place an order or continue using portions of the website that require acceptance of these terms.

2. Website Operator and Contact Information

The website hormelis.com is operated by HORMELIS, LLC. Our business information is maintained using the contact details published through the website, including our business address at 1250 N Mill St, Ste 105, Naperville, IL 60563, US, telephone number +1 (630) 646-8120, and customer service email address [email protected]. These details may be used by customers who need assistance with an order, payment, shipment, return, refund, privacy matter, or another issue relating to use of the website.

Customers are encouraged to include the relevant order number and a clear description of the issue when contacting us about an existing transaction. Providing complete information helps us locate the correct order records, payment records, shipping information, correspondence, or return documentation and respond more efficiently.

3. Eligibility and Lawful Use

By placing an order through hormelis.com, you confirm that you are legally capable of entering into a purchase transaction under the laws applicable to you. If you use the website on behalf of a business, organization, household member, or another person, you represent that you have appropriate authority to provide the information submitted and to enter into the relevant transaction on their behalf.

The website may not be used for fraudulent, abusive, misleading, unlawful, or unauthorized purposes. Customers may not knowingly submit false billing information, false delivery information, unauthorized payment details, fraudulent return requests, fabricated delivery claims, or other information intended to interfere with the normal processing of orders or services.

4. Product Information and Home Textile Characteristics

We make reasonable efforts to provide accurate product descriptions, photographs, sizes, colors, materials, care information, and other relevant details for the home textile products offered through hormelis.com. Customers should review the information available on the applicable product page before completing a purchase and contact us at [email protected] if clarification is required regarding a product before ordering.

Because textile products may be photographed under different lighting conditions and viewed on different devices or screen settings, minor differences in color, texture, appearance, scale, or visual tone may occur. Textile materials may also display reasonable variations associated with fabric construction, weaving, stitching, finishing, or production. Such normal variations will be considered together with the product description and circumstances when an issue is reviewed.

5. Product Availability

All products displayed through hormelis.com are subject to availability. Adding an item to a shopping cart does not reserve inventory, and availability may change before checkout is successfully completed. We may update inventory, discontinue products, change available variations, or remove unavailable products when reasonably necessary for store operations.

If a product becomes unavailable after an order has been submitted, we may contact the customer using the contact information provided with the order. Depending on the circumstances, we may cancel the unavailable item, cancel the affected order, or provide another appropriate solution. Any amount collected for an item or order that we cancel will be handled through the applicable original payment method where appropriate.

6. Orders and Order Acceptance

Submitting an order through hormelis.com represents the customer's request to purchase the products listed in the order under these Terms of Service and the policies incorporated by reference. An automatically generated order confirmation confirms that we have received the order information, but it does not prevent reasonable review of payment authorization, stock availability, shipping information, suspected fraud, technical errors, or other matters necessary to process the transaction.

We may refuse, hold, or cancel an order where reasonably necessary, including where payment authorization fails, required information is incomplete, inventory is unavailable, a material pricing or technical error has occurred, the order appears fraudulent, the delivery destination cannot reasonably be served, or processing the order would violate applicable law. Where an order is cancelled after payment has been collected, the relevant amount will be handled according to our applicable payment and refund procedures.

7. Prices and Transaction Currency

Prices displayed through hormelis.com may be updated from time to time before an order is placed. The price applicable to a customer order is generally the price presented during checkout at the time the order is submitted, together with any applicable shipping charges, taxes, or other amounts clearly shown before the transaction is completed.

All purchases through hormelis.com are processed in Euros (EUR). If a customer's card, bank account, PayPal account, or other payment method uses another currency, the customer's financial institution or payment provider may convert the transaction using its own exchange rate and may apply foreign transaction or currency conversion fees. Those independent fees and exchange rates are determined by the relevant financial institution or payment provider.

8. Payment Processing

Payments may be processed through independent third-party payment service providers, including Stripe and PayPal. Payment authorization may be subject to card issuer approval, digital wallet authentication, fraud screening, available account balance, security verification, 3-D Secure authentication where supported, or other requirements imposed by the applicable payment provider, card network, bank, or financial institution.

HORMELIS, LLC does not directly store customers' complete card numbers, CVV or CVC security codes, bank login credentials, PayPal passwords, or complete digital-wallet payment credentials in our website database. We may retain appropriate non-sensitive transaction information, such as transaction references, payment status, selected payment method, refund status, and other records reasonably necessary to manage an order. For complete information regarding payment processing, security, accepted methods, failed payments, disputes, and refunds, please review our Payment Policy.

9. Shipping Coverage and Order Processing

We provide worldwide shipping to supported destinations and may use international logistics providers, postal services, regional couriers, and local last-mile delivery partners depending on the destination and service availability. Orders are normally processed according to the processing period stated in our Shipping Policy before being transferred to the applicable carrier.

Shipping times are estimates rather than guaranteed delivery dates and may be affected by customs inspections, carrier congestion, public holidays, weather conditions, transportation interruptions, destination accessibility, or other circumstances outside our direct control. Shipping coverage, processing time, estimated delivery periods, shipping charges, free shipping conditions, tracking procedures, damaged parcel requirements, and related delivery information are explained in our Shipping Policy.

10. Shipping Address, Tracking and Delivery

Customers are responsible for providing a complete and accurate delivery address when placing an order, including the recipient name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and other information reasonably required for delivery. If an error is discovered, the customer should contact [email protected] as soon as possible, although changes cannot be guaranteed once an order has entered processing or has been transferred to a carrier.

Tracking information may be provided after shipment, and carrier scans may require time to appear after a tracking number is created. Delivery may require a signature depending on the parcel, destination, carrier, or service used. Carrier records, tracking events, delivery confirmations, signatures where applicable, and related logistics records may be used to determine shipment status and investigate delivery-related questions.

11. Customs Duties and International Charges

Orders delivered within the United States will not be charged import customs duties to the customer in connection with international importation. For destinations outside the United States, local customs duties, import taxes, value-added taxes, brokerage fees, customs clearance charges, or similar government-imposed amounts may apply depending on the destination country's laws and requirements.

Where such international charges are imposed outside the United States and are not expressly included during checkout, they are the responsibility of the customer. Customers may also be required to provide information requested by a customs authority or carrier in order to complete customs clearance. More detailed information about international shipping and customs responsibilities is available in our Shipping Policy.

12. Return Period and Return Requests

Eligible products may be returned according to the return period and conditions stated in our Refund and Returns Policy. Customers should contact us at [email protected] before sending a return and provide the relevant order number, information identifying the product, and the reason for the return so that appropriate return instructions can be provided.

Customers should not send products back without first reviewing the applicable return requirements. Eligibility may depend on the date of delivery, the condition of the product, the reason for return, and whether the returned product meets the requirements applicable to home textile products. For complete return procedures and eligibility requirements, please review our Refund and Returns Policy.

13. Condition of Returned Textile Products

Because the products sold through hormelis.com are home textile products, customers may reasonably inspect an item after delivery to evaluate its size, color, texture, material, appearance, and general suitability. However, products returned under a standard return request should remain in a condition suitable for resale and should not show signs of washing, prolonged use, stains, odors, pet hair, smoke, makeup, food residue, cutting, sewing, alteration, avoidable damage, or other conditions that materially affect their original state.

Original packaging, labels, tags, protective materials, accessories, and other components should be included where applicable. Return eligibility is determined under the conditions described in our Refund and Returns Policy, which contains the detailed standards for home textile returns, damaged products, return inspection, return shipping responsibilities, and approved refunds.

14. Refund Processing

Approved refunds are returned to the original payment method used to complete the transaction. Once a qualifying refund has been approved, it will be processed according to the timeframe described in our Refund and Returns Policy and Payment Policy. After the refund is submitted, the customer's bank, card issuer, Stripe, PayPal, or other payment provider may require additional processing time before the funds become visible in the customer's account.

Refunds are processed in Euros unless applicable law or payment-provider procedures require otherwise. Where the customer's original payment involved currency conversion, the final amount shown in another currency may differ because of exchange-rate movements or independent fees applied by the customer's financial institution. Detailed refund conditions are available in our Refund and Returns Policy and Payment Policy.

15. Damaged, Incorrect or Delivery-Affected Products

If a parcel or product arrives damaged, incorrect, incomplete, or materially affected during delivery, customers should contact us within the applicable reporting period stated in our Shipping Policy and Refund and Returns Policy. Customers may be asked to provide their order number and clear photographs of the product, shipping package, shipping label, internal packaging, and other details reasonably necessary to review the issue.

We may review order records, payment information, carrier tracking, delivery records, photographs, customer communications, and other relevant documentation when investigating a claim. The applicable resolution will depend on the circumstances and available evidence. Additional requirements for damaged parcels and affected products are available in our Shipping Policy and Refund and Returns Policy.

16. Privacy and Personal Information

We process personal information reasonably necessary to operate hormelis.com, administer customer accounts, process orders, arrange payments, fulfill shipments, provide customer service, process returns and refunds, investigate transaction issues, maintain website security, prevent fraud, and comply with applicable legal or regulatory obligations. This website is a self-hosted store built on WordPress and powered by WooCommerce.

Personal information may also be processed by service providers necessary to operate the store, including Stripe, PayPal, website hosting providers, logistics carriers, security providers, and other operational services. Our practices concerning personal information, cookies, security measures, retention, GDPR rights, international transfers, and service providers are described in detail in our Privacy Policy.

17. Chargebacks, Payment Disputes and Transaction Evidence

If a customer believes that an order, payment, shipment, return, or refund has not been handled correctly, the customer is encouraged to contact us at [email protected] so that we can review the relevant records and attempt to resolve the issue. Customers retain any rights provided by applicable law and any applicable payment-provider procedures.

If a chargeback, payment dispute, or similar claim is submitted through Stripe, PayPal, a card issuer, bank, card network, or other payment provider, HORMELIS, LLC may provide records reasonably relevant to the disputed transaction. Such records may include order confirmations, transaction identifiers, billing and shipping details, carrier tracking, delivery confirmation, customer communications, return requests, photographs, inspection information, and refund records where applicable.

18. Website Use and Intellectual Property

The website may not be used to attempt unauthorized access to administrative areas, customer accounts, databases, payment systems, servers, or other restricted systems. Users may not introduce malicious software, interfere with website functionality, misuse checkout systems, deliberately submit fraudulent information, attempt to manipulate transactions, or engage in conduct that could compromise the website, its customers, payment providers, or service providers.

Unless otherwise stated, original website text, layout elements, product descriptions, graphics, and other content created for hormelis.com are owned by or lawfully used by HORMELIS, LLC. Customers may use the website and its content for ordinary personal shopping and informational purposes but may not reproduce, redistribute, commercially exploit, or misleadingly represent protected website content except where permitted by applicable law.

19. Limitation of Responsibility and Events Outside Our Control

To the maximum extent permitted by applicable law, HORMELIS, LLC will not be responsible for delays, interruptions, or failures caused solely by circumstances outside our reasonable control, including severe weather, carrier disruptions, customs processing delays, transportation interruptions, public authority actions, internet or telecommunications failures, payment-network interruptions, regional service disruptions, or comparable events that could not reasonably be prevented through normal operational measures.

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited, and nothing in these terms removes mandatory consumer rights provided by applicable law. Customers remain responsible for reviewing product information, providing accurate order details, using products appropriately, and following applicable care instructions supplied with the product or published on the relevant product page.

20. Governing Law, Dispute Resolution and Court Jurisdiction

These Terms of Service and transactions conducted through hormelis.com are governed by the laws applicable to HORMELIS, LLC at its business location at 1250 N Mill St, Ste 105, Naperville, IL 60563, US, subject to mandatory consumer protection laws, privacy laws, or other rights that apply to a customer and cannot legally be excluded or restricted by contract.

If a dispute arises concerning an order, payment, shipment, delivery, customs matter, return, refund, privacy issue, website use, or another matter connected with these Terms of Service, the parties should first make reasonable efforts to resolve the matter through direct communication. Customers may contact [email protected] and provide the relevant order number, transaction information, supporting records, and a description of the issue so that the matter can be reviewed.

If the dispute cannot be resolved through direct communication and formal legal proceedings become necessary, the matter will be submitted to a court of competent jurisdiction applicable to the business location of HORMELIS, LLC at 1250 N Mill St, Ste 105, Naperville, IL 60563, US, unless applicable law gives the customer a mandatory right to bring proceedings in another jurisdiction. Any judgment, order, or decision issued by a court with lawful jurisdiction will govern the legal resolution of the dispute, subject to any rights of appeal or other legal procedures available under applicable law.

These Terms of Service incorporate and should be read together with our Shipping Policy, Refund and Returns Policy, Payment Policy, and Privacy Policy. Those policies contain the detailed rules applicable to shipping, returns, refunds, payment processing, privacy, and personal information, while these Terms of Service establish the broader contractual conditions governing the use of hormelis.com and transactions with HORMELIS, LLC.